Spire: Returns Made Easy

I had blogged on December 7th about my amazing customer service interaction with Spire USA when I had a minor problem with my new Spire Viro courier bag.  The agent (Jessica) said my new bag would ship out on the 10th.  I received it today, which is spot-on in terms of expected ground shipping time from Massachussets to Seattle.

The best part, aside from the replacement bag, is the refreshing lack of hoops I had to jump through with the RMA.  No self-affixing label, no having to write out a 19-digit alphanumeric string on the outside of the box, no exhaustive survey: just a simple “What happened?” followed by “What do you need us to do?”  One of the options for the second item was “Nothing – replacement has already been received.”

I see that the bureaucracy beast has not yet consumed the nice people at Spire.  Here’s hoping it never will.


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