Spire Viro: First Real Problem

I’ve had my Spire Viro courier bag for about six weeks now. It’s been great: light, usable, and great looking. However, the cord that tightens the external water bottle holder just snapped:

Spire Viro Broken Cord

It looks like it broke from inside — I can’t really get in there to fix it.  I’ll call or e-mail customer service today and see what they have to say.

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